ARPU uses them to reduce churn, and to sell more products to your most valued customers.
Join the ReCharge merchants using pre-shipping emails to generate more than $100,000 in additional revenue through ARPU.
No one likes unexpected charges.
ARPU sends a pre-shipping email reminder 3 days before your subscriber's next billing cycle.
This builds trust, brand loyalty, and positive word of mouth.
Increase your recurring average order values by offering two-click upsells.
This allows your customers to add complementary products to the order that is about to renew with just two clicks, without needing to re-enter payment info or logging into the customer portal.
One of the most common reason subscribers cancel is because they have too much product. They still love your products, they just need a break.
With our two-click delay, we make it easy for your subscribers to skip their order without having to log-in to the customer portal. This provides a positive customer experience and increases retention. You choose how long they can delay an order for.
"ARPU is a priceless tool that improves customer experience and sales by promotion products that our subscribers actually want."
Justin Mares
(CEO of Kettle & Fire, Co-Founder of Perfect Keto)
It may also be called an “upcoming order notification” or “pre-shipping notification” emails. These are emails that are sent to your active subscribers usually 3-7 days prior to their subscription renewing. It’s to remind your subscribers before their credit card gets billed and is considered best practice to provide a positive customer experience to avoid unexpected credit card charges.
These type of emails have the highest open rates and are sent to your most valuable customers who are likely to enjoy other products you may have. So it’s a free and recurring communication channel to cross-sell your other products and increase the average revenues of your subscription users.
ARPU specializes in upcoming order notification emails, whereas Recharge Payments specializes in the backend technology to enable recurring subscription purchases with Shopify. ARPU allows your customers to ‘add items’ to their next order, designed to reduce churn, and provides analytics. ARPU is a 3rd-party app designed specifically for Recharge Payment customers.
Not yet, the products your customers “add” from the upcoming order notification emails are one-time orders. Think of them as “samplers” for your subscribers to try out, and if they like it, they can add it to their future recurring orders. However, we’ll be adding in the functionality for you to choose if you want the products to be an “one-time” add-on, or a “recurring” add-on.
No, as long as you disable the ‘Upcoming Charge’ notification in Recharge Payment’s settings (Recharge App → Notifications → Upcoming Charge).
Yes, ARPU includes a 14-day free trial and can be installed through the Recharge Payments 3rd-party apps page. Give it a try and make sure it’s the app you need before you ever pay a penny for it.